How to Solve Facebook Disconnection Problem on Trillian Astra

It's very annoying when you try to connect to Facebook chat from your multi-instant messenger and each and every time you receive messages like "Trillian needs permission to connect to Facebook" or "We cannot proceed with your request". Sometime Trillian misconfigured after Facebook updates on their website or might be you don't have the most recent version.

Now I'm going to tell you the steps you can follow to get rid of this annoying problem instantly. Please follow the instructions below carefully:

STEP ONE: REMOVE CONNECTION FROM TRILLIAN:
Firstly, you should remove the Facebook connection of your account from Trillian by going:

1) Trillian > Manage Accounts
2) Select 'Accounts' from the sidebar of the window on left right inside the ‘Basic' category
3) Now you need to click cross button of your Facebook account connection clip_image002 
4) Immediately a dialog box will appear to confirm this action, just click 'Yes'

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5) Now you've removed your Facebook account connection from Trillian Astra

STEP TWO: REMOVE TRILLIAN APP FROM FACEBOOK ACCOUNT:
Now you're going to remove Trillian app from your Facebook account

1) First sign in your Facebook and click 'Settings' icon clip_image004
2) On Settings page, select 'Apps' link from the sidebar on the left.
3) Now you've to find Trillian app in 'App to use' section to see all your currently using Facebook apps
    you've to click 'Show all apps' now find your apps and it should look like the below screenshot.

clip_image005

4) Click the cross icon that you can see on the right then a dialog will appear to ask to remove this app.

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5) You can click 'Remove' but be careful not to check the 'Delete All your Trillian activity on Facebook' because it
     will delete all your feeds/chats/etc. that you've made using Trillian messenger. 
6) Now you've successfully removed the Trillian app from your Facebook account.

 

FINAL STEP: ADD FACEBOOK ACCOUNT CONNECTION IN TRILLIAN
Finally, recreate the Facebook connection for your account on Trillian messenger by going to:

1) Trillian > Manage Accounts
2)
Select 'Accounts' from the sidebar of the window on left right inside the ‘Basic' category
3) Click 'Add new Account' scroll through 'Contacts' > Facebook
4)
Now enter your Facebook email ID > and click 'Connect' button.
5) Simultaneously a Facebook login window will appear to ask put your email and password for your account  
     after entering your login details click 'Login'
6)
In the same window Facebook will ask you to grant permissions for your profile and posting all you need is to
     click 'Okay' and you'll need to this few times.

 
Now I'm sure you'll able to see that Facebook feeds will come to show again on your Trillian messenger and also you'll able to see your Facebook chat contacts. So, this is how you can solve this annoying Facebook chat disconnection problem on you Trillian, and enjoy using Facebook from your desktop keeps you connected with your friends & family.

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1 comment:

  1. Thanks sir this I get this problem solved for my trillian facebook :)

    ReplyDelete

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